Frequently Asked Questions
General Questions About Selling Your Items
Why should I choose Tulsa Gold & Gems over other “gold buyers” in town?
Well there are a handful of reasons…. For one, we are specialist, meaning we specialize in strictly purchasing your jewelry related items, OR providing you with a 0% loan against your jewelry related items. We do not sell to the public. When you visit our establishment you actually leave with cash in your hand, instead of spending it. Unlike other gold buyers, our staff DOES NOT work off commission. We also publish what we pay and actually pay what we publish on our website. We have over 110 years of combined experience between our staff of eight. Finally, we have been in business for over 30 years with the same company name all while holding an A+ rating with the BBB.
Is Tulsa Gold & Gems a free service?
Tulsa Gold & Gems is completely FREE. There is no obligation to sell your items. We will evaluate your items at no charge.
How long does the process typically take?
Our team of gemologists can complete the typical transaction in less than 10 minutes.
Do you pay cash for my items?
Yes, you get paid cash on the spot. If you prefer a company check, that is also available.
You claim to pay the most, how is that possible?
Tulsa Gold & Gems works off a high volume of sales and low profit margins. Meaning, in order for us to pay the most, we have to have a lot of customers. We not only publish what we pay, we pay what they publish. Customers have told us that other competitors simply put a price at or just above our payouts on their website, but once they arrived, those prices changed for one reason or another. Don’t fall for this trick, as they are simply trying to lure you into their store. We have also been told the same practice happens over the phone. The customer is quoted one price over the phone, then once they receive an offer, it’s much less. Please understand, unlike other gold buyers, the Tulsa Gold & Gems staff does NOT work off commission sales. They work for you, getting you the highest price possible for your items. Our staff is rewarded by completing a transaction, not simply offering the least amount for it. We want our clientele to come back again and again!
Not sure if your item(s) are gold or silver?
No problem, bring it in, we will go through each piece. We will test to see if your item(s) are gold or silver at no charge.
Is ID required in order to sell my items?
Under Oklahoma law, any precious metal dealer or pawn broker has to fill out a purchase ticket when the customer sells their items. This ticket requires your name, address, height, weight, etc. be taken from your current drivers license OR a state issued photo ID. There are only 3 copies of this ticket in which one you receive as your receipt, the other is sent to the Tulsa police department and the third is for our records. Your personal information is not sold or shared in any way, shape or form.
Is there a minimum amount of items required to sell my gold?
There is no minimum amount required to sell your items to Tulsa Gold & Gems. To find out more about what we buy please visit our What We Buy page.
Do you buy by the Gram, Pennyweight (DWT) or Ounce?
Gram, Pennyweight (DWT) and Ounce are different measuring standards used to weight precious metals. Each standard can be converted to the other using a conversion formula. Typically we convert our measurements into Grams when informing you how much your items weigh. Grams is a more appropriate measurement for items such as jewelry. NOTE Many of our competitors and online metal buyers use the various measurements to mislead the client. Pennyweight is a measurement often advertised since the price per Pennyweight yields a higher payout. What is often unknown to the client is 1 Gram is a fraction of a Pennyweight. Since jewelry and miscellaneous items of Gold rarely equal 1 Pennyweight we consider it to be an inappropriate measuring standard for small items with little weight. To get an idea of how much we will pay you for your items please visit our Gold Calculator page.
Does your Ounce price reflect a Troy Ounce?
Yes, the prices on our live payout page reflect the Troy Ounce. There are 28 grams in a conventional ounce and 31 grams in a Troy Ounce.
NOTE: the Ounce calculation on our Gold Calculator page reflects a Postal Scale Ounce (conventional ounce). The Postal Scale Ounce is provided as a convenience to our visitor to get an idea of how much their items weigh and to calculate the amount we would pay for those items.
Do you buy Gold Plated or Gold Filled items?
We DO buy gold filled items. We DO NOT buy plated material, including items stamped H.G.E (Hard Gold Electroplate)
Do you buy Diamonds?
Of course, diamonds are our specialty! We buy any sized diamond… large or small… from .01ct. to 5 carats… we can handle it. IF your diamond happens to be GIA certified, please bring the certification with you, if you have it.
Do you buy Gems?
No. We DO NOT buy Gems (e.g. Rubies, Opals, Sapphires, Emeralds, etc). Although, we DO purchase diamonds!
Do you buy Costume Jewelry?
No. We do not buy Costume Jewelry.
Do you buy U.S. Silver Coins that are solid silver?
Yes. We buy pre-1964 U.S. Silver Coins which contain 90% silver. We also purchase 1965-1969 Kennedy Half Dollars which contain 40% silver.
Do you buy Silverware or Flatware?
Yes. We buy Silverware, Flatware, Tea Sets…etc. Please make sure that it is marked Sterling Silver or 925. If it is marked/stamped “plated” we do not buy it.
NOTE: WE DO NOT BUY SILVER PLATED ITEMS!
Do you buy Dental Gold?
Yes. We buy all forms of Dental Gold.
Do you buy Palladium?
Yes. Unlike most precious metal buyers, we do buy Palladium.
Do you buy Watches?
Yes, we buy watches. But we ONLY purchase high end watches that contain gold or silver. Example: Rolex, Cartier, Piaget etc. WE DO NOT BUY: Fossil, Citizen, Seiko etc.
General Questions About Getting A Loan On Your Items
Can you tell me the process of the 0% loan?
Well, we offer to all new customers a 0% interest free loan for 60 days. Everyone is approved. You have three options: One, pay back exactly what you borrowed by the 60th day and your items are returned. Two, don’t show up by the 60th day and your items are defaulted and then belong to Tulsa Gold & Gems. Three, show up by the 60th day without the money and we will set up a traditional loan (with state regulated interest rates) and you will have an additional 30 days before any interest is due. You can take as long as you want to pay us back, as long as the interest gets paid. In the meantime your items are held in our vault, safe and secure.
What types of items do you accept for a loan?
We accept any form of Gold, Silver, Platinum, Coins, Watches and Jewelry. To get a more exact description, please visit our What We Buy page.
Do you pay cash when I take out a loan?
Yes, you will receive cash immediately. Or for larger amounts, we can always provide a company check if you would like.
Are you a pawnshop, because your store looks too nice to be a pawn shop?
We are actually licensed precious metal buyers and licensed pawnbrokers. This allows us to purchase your items as well as loan against your items. We only deal in jewelry related items. You won’t see stereos and guitars here. Most of our customers feel they are walking into a fancy bank lobby. Very safe, secure and clean.
Do you conduct a credit check when I want to take out a loan on my jewelry items?
Absolutely not. Your credit is not a factor. All you need is collateral (gold, silver, diamonds, coins, watches, jewelry etc) in order to qualify for a loan. The loan you have with us will not show up on your credit report.
How does the interest breakdown per month?
Once you receive your initial 0% loan and opt to continue your loan, the first month, the interest is a set fee. After the first month your interest is pro-rated based on a 30-day period. We take your monthly interest and divide that amount between 30 days.
Do you set the interest rate amount on my loan?
Absolutely not. The interest rates at set by the state of Oklahoma (Oklahoma Department of Consumer Credit). The amount of interest you pay is based on the amount you borrow. Like a sliding scale. The only interest we set is the initial 0% loan as a courtesy to our new customers. We are the only licensed pawnbroker to offer a 0% loan.
I already have a 0% loan currently but I need some more money, can I get another loan?
Absolutely! You can have as many loans as you wish. Just realize that state regulated interest rates will apply.
I currently have a loan with you and my payment is due, can I pay with a check or credit card over the phone?
I’m sorry, NO. All payments have to be in Cash in order for the payments to clear immediately.
Can someone make a payment for me if I can’t leave work or happen to be out of town?
Yes, you can make a renewal payment on the behalf of the account holder, however, when it comes to picking up the items, it has to be the account holder in order for the items to be released.